Returns & Refunds
<p><em>Last updated: 12 October 2026</em></p>
<p>We want you to love what you buy from Mahesh Crafts. If something isn't right, here's how we'll fix it.</p>
<h2>1. Return window</h2>
<p>You can request a return for refund within <strong>7 days</strong> or a replacement within <strong>7 days</strong> of delivery for eligible products. Some products are marked as non-returnable on their product page (for example, personal-care, innerwear, perishable or customised items).</p>
<p>Items must be unused, in their original packaging with tags and invoice.</p>
<h2>2. How to request a return</h2>
<ol>
<li>Go to <strong>My account → Orders</strong>, open the order and choose <strong>Return / Replace</strong>, or contact us using the details below.</li>
<li>Tell us the reason and add photos if the item is damaged or defective.</li>
<li>Once approved, we will arrange a pickup or share the address to send the item back.</li>
</ol>
<h2>3. Refunds</h2>
<p>After we receive and check the item, refunds are issued to your original payment method within <strong>5–7 business days</strong>. Your bank may take a few more days to show the credit.</p>
<p>For Cash on Delivery orders, refunds are made to your bank account or UPI ID, or as store credit if you prefer.</p>
<h2>4. Damaged or wrong items</h2>
<p>If you receive a damaged, defective or wrong product, tell us within 48 hours of delivery with photos of the item and packaging. We will replace it or refund you in full, including shipping.</p>
<h2>5. Contact</h2>
<p><strong>Jaipur (Raj)</strong><br>Plot No 164, Radha krishna Vihar, Jaipur, Jaipur, Rajasthan, 302012<br>Email: <a href="mailto:maheshkumarkumawat914@gmail.com">maheshkumarkumawat914@gmail.com</a><br>Phone: 8290262306<br>GSTIN: 08DFDPK7752C1ZG</p>
<p>We want you to love what you buy from Mahesh Crafts. If something isn't right, here's how we'll fix it.</p>
<h2>1. Return window</h2>
<p>You can request a return for refund within <strong>7 days</strong> or a replacement within <strong>7 days</strong> of delivery for eligible products. Some products are marked as non-returnable on their product page (for example, personal-care, innerwear, perishable or customised items).</p>
<p>Items must be unused, in their original packaging with tags and invoice.</p>
<h2>2. How to request a return</h2>
<ol>
<li>Go to <strong>My account → Orders</strong>, open the order and choose <strong>Return / Replace</strong>, or contact us using the details below.</li>
<li>Tell us the reason and add photos if the item is damaged or defective.</li>
<li>Once approved, we will arrange a pickup or share the address to send the item back.</li>
</ol>
<h2>3. Refunds</h2>
<p>After we receive and check the item, refunds are issued to your original payment method within <strong>5–7 business days</strong>. Your bank may take a few more days to show the credit.</p>
<p>For Cash on Delivery orders, refunds are made to your bank account or UPI ID, or as store credit if you prefer.</p>
<h2>4. Damaged or wrong items</h2>
<p>If you receive a damaged, defective or wrong product, tell us within 48 hours of delivery with photos of the item and packaging. We will replace it or refund you in full, including shipping.</p>
<h2>5. Contact</h2>
<p><strong>Jaipur (Raj)</strong><br>Plot No 164, Radha krishna Vihar, Jaipur, Jaipur, Rajasthan, 302012<br>Email: <a href="mailto:maheshkumarkumawat914@gmail.com">maheshkumarkumawat914@gmail.com</a><br>Phone: 8290262306<br>GSTIN: 08DFDPK7752C1ZG</p>