Last updated: 30 October 2026
This Cancellation Policy explains how you, and how we, may cancel an order placed with Lexarity Collections, operated by Lexarity Collections, and when money is refunded. It is part of our Terms & Conditions. It covers the period before delivery. After you receive the goods, the Returns & Refunds Policy applies instead.
This policy is a standard template, not legal advice. The cancellation rule below follows the setting saved for this Store.
1. Cancelling before dispatch
You may cancel an order any time before it is packed, from My account → Orders where the button is available, or by contacting us with the order number. If the order has already been packed or handed to the courier, the cancellation button may be gone. We will try to recall a parcel that has not left the origin hub, but we cannot promise it. If it has shipped, use the Returns & Refunds Policy after you receive it, or tell us immediately if you want us to ask the courier to return it to origin, which may leave you bearing shipping both ways where the cancellation was for your convenience.
A cancellation request should include the order number and the phone or email used at checkout so we do not cancel the wrong order. We treat the request as received when it reaches us during our working hours. An order packed overnight before we read a late-night message may already be with the courier. We will tell you which of the two outcomes applied.
Cancelling one item in a multi-item order is allowed before that item is packed. The rest of the order continues. If a free-shipping threshold or a coupon depended on the cancelled item, we may recalculate shipping or the discount on the remaining items and tell you the difference before we proceed. We will not silently charge you more than the checkout total. If the recalculation would increase what you owe, we ask you to confirm or we cancel the whole order and refund it.
2. Made-to-order and personalised goods
If work has started on a personalised, engraved, cut-to-size or made-to-order item, we may be unable to cancel without losing materials or labour. The product page will say if an order of that kind cannot be cancelled once confirmed, or if a cancellation fee applies. Where the page was silent, we will not charge a cancellation fee. If we have not started work, we cancel and refund in full.
3. Refund when you cancel
If you cancel a prepaid order before dispatch, we refund the amount you paid for the cancelled goods, including shipping that related only to those goods, to the original payment method. We initiate the refund within 5–7 business days of confirming the cancellation. Your bank or UPI provider may take additional days to show the credit. If the payment gateway cannot push a refund to the original instrument, we agree an alternative with you, such as a bank transfer, and we use the account details only for that refund.
A Cash on Delivery order that is cancelled before the courier collects any money has nothing to refund, other than a prepaid shipping or COD fee if you paid one online. If you prepaid part of a COD order, that part is refunded by the route in section 3.
A coupon used on a cancelled order is restored if it is still inside its validity dates and if it was not a single-use code we have already honoured against a different completed order. Shipping protection or a donation you added at checkout is refunded if the order does not ship.
4. Cancellation by us
We may cancel an order, in full or for one item, if:
- the product is out of stock or cannot be sourced in the condition we described;
- the price or description was wrong because of an error a reasonable customer would recognise as a mistake, or because of a technical fault;
- payment was not actually received, was reversed, or failed our fraud checks;
- the address is outside the service area, incomplete, or one we cannot verify;
- we are required to cancel by law, or a product is subject to a recall;
- we reasonably believe the order is not genuine, including repeated COD refusals or use of a stolen payment instrument.
If we cancel after you have paid, we refund the amount paid for the cancelled portion in full, by the route in section 3, and we tell you why unless telling you would compromise a fraud investigation or break the law. We do not cancel an order merely because the price later increased.
5. Refused and undelivered COD parcels
Refusing a COD parcel at the door because you changed your mind is treated as a cancellation after dispatch. The parcel returns to us at a cost. We may decline further COD orders from the same account or phone number. We do not charge you a separate penalty beyond the shipping and return freight we actually incur, and we do not raise an invoice for goods you did not keep. If you refused the parcel because it was damaged, contact us the same day and we will treat the case under the Returns & Refunds Policy rather than as a change of mind.
6. Subscription or preorder, if we offer them
If a product is sold as a preorder, the product page states when it is expected to ship and until when you may cancel. If a product is sold on subscription, you may skip or cancel a future cycle from your account before that cycle is billed or packed, as the subscription page describes. A cycle already packed follows sections 1 and 3.
7. What we need from you, and what we will not do
Please cancel from the account page or from the same email or phone you used at checkout. A request from a different person is actioned only if they can prove they are the buyer or the buyer confirms. We will not cancel an order because of a social-media comment alone, and we will not take payment details over chat in order to "release" a cancellation. Refunds go back by the path in section 3, not to a new UPI ID a stranger messages you.
If you reorder the same goods after cancelling, the new order is a fresh contract at the price then shown. A price drop after you cancel does not entitle you to the difference on the cancelled order, and a price rise does not let us reopen it. Store credit, if we offer it as an alternative to a cash refund, is optional. You may insist on a refund to the original payment method where that method can receive it.
8. Complaints
If a cancellation or refund is late or you disagree with a charge we kept back, write to our Grievance Officer, Lexarity Collections. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month under the Consumer Protection (E-Commerce) Rules, 2020. You keep the right to approach a consumer commission under the Consumer Protection Act, 2019.
9. Contact
Lexarity Collections
Plot No 848, Gokul Nagar, Gokulpura, Jaipur, Jaipur, Rajasthan, 302012
Email: maheshkumarkumawat914@gmail.com
Phone: 8290262306