Last updated: 30 October 2026
We want you to be satisfied with what you buy from Lexarity Collections, operated by Lexarity Collections. This policy explains when you can return or replace a product, how refunds are paid, and what we cannot take back. It forms part of our Terms & Conditions and should be read with the Shipping Policy and the Cancellation Policy. It does not limit rights you have under the Consumer Protection Act, 2019 where goods are defective, deficient, or not as described.
This policy is a standard template, not legal advice. The day counts below come from the return settings you save for this Store. Adjust them if your category needs a different window, and have the page reviewed for your business.
1. Your return and replacement window
For eligible products you may request a return for a refund within 7 days of delivery, or a replacement within 7 days of delivery. The window is counted from the day the courier marks the order delivered to the address you gave, or from the day you collect it. A product page can set a shorter window, or say that the item cannot be returned, for the reasons in section 3. The page you saw at checkout is the rule for that item.
To be eligible, the item should be unused, unwashed and in its original packaging, with tags, free gifts and the invoice, unless the reason for the return is that it arrived damaged, defective or not as described. In that case, keep the packaging. We need it to claim with the courier and to see what went wrong.
2. How to request a return or replacement
- Open My account → Orders, select the order and choose Return / Replace, or write to us using the contact details at the end of this page. Guests can use the order number and the phone or email used at checkout.
- Tell us the reason. If the item is damaged, defective, missing a part, or not what you ordered, add photographs of the product, the packing, and the label. A short unboxing note helps us where the courier seal was already broken.
- We review the request against this policy and the product page. We may ask one follow-up question. We aim to approve or decline, with reasons, within a few working days.
- If we approve a return, we either arrange a reverse pickup or send you the address and the conditions for sending the item back. Please do not send a parcel to a random address from an old message. Use only the instructions in the approval.
- Pack the item so it will survive the return journey. We are not responsible for damage caused by inadequate packing on a change-of-mind return. Keep the courier receipt until the refund is complete.
A replacement is offered when the same product and variant are in stock. If they are not, we refund you, or we offer a different product only if you agree to it and to any price difference.
3. Products we may not accept back
Unless the item is damaged, defective, or materially not as described, we may decline a return of:
- products marked non-returnable on their product page;
- innerwear, pierced jewellery, and personal-care or hygiene products whose seal you have opened;
- perishable goods, fresh food, and items with a short shelf life, once delivered in acceptable condition;
- customised, made-to-order, engraved or personalised goods made to your specification;
- items returned without proof of purchase, or after the window in section 1 has ended;
- items that show use, washing, alteration, a missing tag, or damage you caused after delivery.
A product page exception is shown before you buy. If we did not disclose that an item was non-returnable, we will not rely on a hidden exception. Digital goods, if we sell them, are covered by the licence on the product page and are not returnable once the download or code has been revealed, except where the file is faulty.
4. Damaged, defective, missing or wrong items
Tell us within 48 hours of delivery if the parcel arrived damaged, if parts are missing, if the product does not work as described, or if we sent the wrong item. Share photographs that show the issue and the shipping label. Where it is safe to do so, keep the product and the packing until we close the case. We may ask the courier to inspect a high-value claim.
If we confirm the problem is our responsibility or the courier's, we will, at your choice where both are practical, replace the item or refund the price you paid for it, including the shipping you paid on that order if the whole order failed. We bear the cost of the return shipment in these cases. This remedy is in addition to, and not instead of, any right the Consumer Protection Act gives you.
Ordinary variation in handmade goods, a slight colour shift between a photograph and the cloth, or a size that matches the size chart you chose, is not a defect. If you are unsure, write to us before you use or wash the item and we will tell you how we will treat it.
5. Refunds
After we receive the returned item, or after we confirm from photographs that a return shipment is not required, we inspect it against this policy. If the return is approved, we start the refund within a reasonable time and in any case aim to initiate it within 5–7 business days of that inspection. Your bank, card network or UPI app may take further days to show the credit. We do not control that last step, but we will share the refund reference if you need to ask your bank.
For a Cash on Delivery order there is no original card or UPI payment to reverse. After we approve the refund we send it to the bank account or UPI ID you give us for that purpose, or as store credit if you prefer and we offer it. We use those payout details only to make the refund.
A refund covers the price you paid for the returned units. Shipping you paid is refunded when the return is due to our error or a defect. It may not be refunded on a change-of-mind return if the Shipping Policy or the checkout page said outward shipping was non-refundable. A COD fee is refunded when the order failed because of our error. Promotional discounts are reversed in proportion to the items returned; we do not pay out a coupon as cash.
If you received a free gift that was conditional on the order value, and the return drops the order below that value, we may ask for the gift back or deduct its price from the refund. We will say so before we deduct.
6. Reverse pickup and who pays
Where a reverse pickup is available for your pin code, we schedule it with the courier and share the window. Please keep the phone number on the order reachable. If pickup fails because no one was available on repeated attempts, we may ask you to ship the item, or we may close the request until you contact us. For a defect or our error, we either provide a prepaid label or reimburse reasonable courier charges you incurred with our prior agreement. We do not reimburse a premium courier you chose without asking us, unless that was the only practical option.
7. Exchanges
An exchange is a replacement for a different size or colour of the same product, if we offer it on that product and if stock exists. If the new variant costs more, we collect the difference online before we dispatch it. If it costs less, we refund the difference by the same route as any other refund. If you no longer want the exchange after we have dispatched it, the new shipment is a new order for the purpose of this policy.
8. How this sits with cancellation
Before the order is packed, use the Cancellation Policy. A cancellation of an unshipped order is a refund of what you paid, not a return of goods. Once the order has shipped, this Returns & Refunds Policy applies. Refusing a COD parcel at the doorstep is not a substitute for a return request. If you refuse a parcel because it is visibly crushed, tell the courier to record the damage and tell us the same day so we can treat it as a damaged delivery rather than as a refused order.
9. Complaints
If you disagree with a decision under this policy, write to our Grievance Officer, Lexarity Collections, with the order number. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. You may also approach the consumer forum the Consumer Protection Act, 2019 gives you. Nothing in this policy requires you to waive that right.
10. Contact
Lexarity Collections
Plot No 848, Gokul Nagar, Gokulpura, Jaipur, Jaipur, Rajasthan, 302012
Email: maheshkumarkumawat914@gmail.com
Phone: 8290262306