Shipping & Delivery Policy

1. Digital services from Relaycial

Plans, subscriptions and credits sold by Nestiko Business Solutions Private Limited are digital services. Nothing is physically shipped.

• Plans and subscriptions are activated instantly after successful payment. Your store admin access and a payment confirmation are sent to your registered email (and WhatsApp, where provided).
• Messaging and shipping credits are added to your wallet immediately after payment.
• If activation does not happen within 30 minutes of a successful payment, contact hello@relaycial.com with the payment reference and we will activate it or refund you.

2. Physical orders on merchant stores

Physical products on stores hosted on Relaycial are shipped by each merchant, often through our integrated courier partners (such as Shiprocket, Delhivery and others).

• Serviceable areas: deliveries are made across India to PIN codes served by the courier. Serviceability is checked at checkout.
• Dispatch time: merchants usually dispatch within 1–3 business days of order confirmation unless the product page says otherwise.
• Delivery time: typically 3–7 business days for metro cities and 5–10 business days for other locations after dispatch.
• Shipping charges are shown at checkout before you pay.
• Tracking: once shipped, you receive the courier name and tracking link by email/SMS/WhatsApp.
• Services and appointments booked on service stores are delivered at the booked time and place; no shipping applies.

3. Delays, damage and non-delivery

Delivery estimates can change due to courier delays, weather, holidays or incorrect addresses. If your order is late, arrives damaged or is not delivered, contact the merchant through the store first. If it is not resolved within 7 days, email hello@relaycial.com with your order number. Undelivered prepaid orders are refunded as described in our Refund & Cancellation Policy.

4. Contact